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Professional Business Development Training

At JN Software Consulting, our Business Development training classes come as a variety of workshops and courses. These classes will provide you with the techniques needed to grow your business from the inside out. You’ll learn how to recruit and to motivate the right staff, and to reach out with truly effective customer service techniques. Learn how to manage performance across your organization and to maximize satisfaction and productivity.

Click on a course below to learn more.
Customer Service Training
Critical Elements of Customer Service

Designed for:
  • All employees working in a customer service environment who want to deliver an incredible customer service experience
Goals:
  • Demonstrate a customer service approach.
  • Understand how your own behavior affects the behavior of others.
  • Demonstrate confidence and skill as a problem solver.
  • Apply techniques to deal with difficult customers.
  • Make a choice to provide customer service.
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Customer Service Training
Managing Customer Service

Designed for:
  • Supervisors and leaders in a customer service environment who want to promote exceptional customer service
Goals:
  • Establish links between excellence in customer service and your business practices and policies.
  • Develop the essential skills and practices of a customer service-focused manager.
  • Recognize who the customers are and what they are looking for.
  • Develop strategies for creating engaged employees and satisfied customers.
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Hiring for Success
Behavioral Interviewing Techniques

Designed for:
  • Managers involved with the recruitment process who want to build and refine their hiring skills
Goals:
  • Develop a fair and consistent interviewing process.
  • Prepare better job advertisements and use a variety of markets.
  • Use traditional, behavioral, achievement oriented, holistic, and situational interview questions.
  • Enhance communication skills that are essential for a skilled recruiter.
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Performance Management
Managing Employee Performance

Designed for:
  • Employers who want to manage staff for optimum performance
Goals:
  • Identify tools to help employees set and achieve goals.
  • Learn a three-phase model that will prepare employees for peak performance, activate their inner motivation, and evaluate their skills.
  • Discover motivational tools and techniques.
  • Learn coaching methods and skills.
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Combine topics from different courses into one class by creating your own Custom Outline
Booking training for your company? Learn more about how we can help Managers, HR Professionals and IT Departments.

With our Professional Business Development Training you can learn to...

  • Work Efficiently
    • Model and promote strong values within a customer service environment.
    • Refine your selection and recruiting processes.
    • Set goals in performance management.
  • Work Effectively
    • Recognize who your customers are and what they’re really looking for.
    • Understand the basic employment and human rights laws that can impact the hiring process.
    • Build your knowledge of motivational tools and techniques.
  • Work Brilliantly
    • Select the right personnel by using a variety of types of interview questions.
    • Prepare, motivate, and evaluate your employees for peak performance.
    • Ensure your employees are fully engaged and motivated, and your customers are satisfied.
  • And More!

Professional Business Development Training That Gives You the Edge

Sign up now for our Business Development courses to help you:
  • Lead and promote your organizational value within a customer service environment
  • Develop the characteristics of strong leaders
  • Refine your recruitment and selection process
  • Explore your leadership responsibilities in a customer service environment
  • Enhance your interview process to better select the right people
  • Build a motivating work environment that encourages optimum performance
  • Encourage return business by meeting the demands and expectations of your customers
  • Create better job advertisements and take advantage of a variety of job markets
  • Prepare, set, and achieve business goals and strategies
  • Establish links between excellence in customer service and your business practices and policies
  • Reduce your rate of hiring error by learning behavioural interviewing techniques
  • And so much more…

Why You Need It

Business development is crucial to the success of any business. You need your business to grow and prosper from within, by hiring and motivating the right people. But you also need the face of your company to reflect your goals and policies in such a way as to encourage customers to remain loyal to you and your brand. Increase your chances of success by understanding and applying the vital techniques and strategies covered in these courses.

  • Have a hard time managing goals and motivating employees?
  • Struggling to attract and recruit the right staff?
  • Wish you could develop more strategies to create engaged employees and satisfied customers?
Our Business Development training is the perfect solution. With it, you can cultivate the environment to attract and keep qualified staff and to manage employee performance and customer satisfaction to ensure loyalty.

Available With These Courses

Your course comes with the following

Printed Manual

A printed and bound paper manual for use during your class and future reference
Order the following add-ons for your session

Custom Manual

Purchase the customization option and receive a custom manual with objectives you’ve selected from our different courses

How You’ll Learn

In private personal classes, or in groups, you’ll learn from experienced, friendly facilitators who know how to make you feel comfortable in your learning environment.

Private group classes provide a more cost effective way to train multiple participants in the same organization with the training optimized to focus on the topics you specifically need.

These classes can be conveniently delivered right at your location, saving you the trouble of travelling offsite.

Why You Should Learn With Us!

JN Software Consulting is patient and reliable. We offer private training and consulting services to address your business development needs. We’ve got the experience and the passion to help you learn at your own pace and convenience. We can help you customize your course with very little difficulty and with very competitive pricing.

Contact us today to book your worry-free Business Development training. Working with us is easy!

Tailor or Customize Your Course

We can also provide customized Business Development training to suit your specific requirements. You can customize your courses and outlines, and have us write a custom manual for you. We can build a course especially suited to you. Let us know what you want and we’ll work with you to develop the courses you’d like.
  • Share details about your training needs so we can tailor your class
  • Discuss your needs with one of our training coordinators
  • Select the objectives you would like to focus on
  • Order custom manuals
Register for a class here
Learn more about each course here
Contact us for more information here