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Professional Communication Skills Training

At JN Software our Communication Skills training classes come as a variety of 1-day courses. These classes will provide you with an understanding of the impact that your communication skills have on other people. They help you break down barriers and build relationships with clients and co-workers, and even how to deal with difficult people.

Click on a course below to learn more.
Communication Strategies

Designed for:
  • Those who want to understand and improve the impact that their communication skills have on other people
Goals:
  • Identify common communication problems that may be holding you back.
  • Develop skills to ask questions.
  • Learn what your non-verbal messages are telling others.
  • Develop skills in listening actively and empathetically to others.
  • Enhance your ability to handle difficult situations.
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Customer Service Training
Critical Elements of Customer Service

Designed for:
  • All employees working in a customer service environment who want to deliver an incredible customer service experience
Goals:
  • Demonstrate a customer service approach.
  • Understand how your own behavior affects the behavior of others.
  • Demonstrate confidence and skill as a problem solver.
  • Apply techniques to deal with difficult customers.
  • Make a choice to provide customer service.
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Business Etiquette
Gaining That Extra Edge

Designed for:
  • Everyone in a business environment, leaders and employees alike
Goals:
  • Learn the ropes of effective networking.
  • Dress appropriately for every business occasion.
  • Feel comfortable when dining in business and formal situations.
  • Feel more confident about your business communication in every situation.
  • Develop that extra edge to establish trust and credibility.
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Conflict Resolution
Dealing with Difficult People

Designed for:
  • Everyone in the workplace who interacts with others
Goals:
  • Understand what conflict is and how it can escalate.
  • Learn the different types of conflict and their attributes.
  • Recognize how your own attitudes and actions impact others.
  • Find new and effective techniques for dealing with difficult people.
  • Develop coping strategies for dealing with difficult people and difficult situations.
  • Learn some techniques for managing and dealing with anger.
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Emotional Intelligence

Designed for:
  • Those who want to gain personal and professional success
Goals:
  • Understand what emotional intelligence means.
  • Recognize how our emotional health and physical health are related.
  • Learn techniques to understand, use, and appreciate the role of emotional intelligence in the workplace.
  • Understand the different emotions and how to manage them.
  • Create a personal vision statement.
  • Validate emotions in others.
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Public Speaking
Presentation Survival School

Designed for:
  • Those who want to increase their self-confidence and poise as a public speaker
Goals:
  • Establish rapport with your audience.
  • Learn techniques to reduce nervousness and fear.
  • Understand your strengths as a presenter and how to appeal to different types of people.
  • Recognize how visual aids can create impact and attention.
  • Develop techniques to create a professional presence.
  • Learn some different ways to prepare and organize information.
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Facilitation Skills

Designed for:
  • Supervisors who would like to improve their ability to facilitate successful meetings
Goals:
  • Distinguish facilitation from instruction and training.
  • Identify the competencies linked to effective small group facilitation.
  • Understand the difference between content and process.
  • Identify the stages of team development and ways to help teams through each stage.
  • Use common process tools to make meetings easier and more productive.
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Problem Solving and Decision Making

Designed for:
  • Leaders and team members who want to make a meaningful contribution to the workplace
Goals:
  • Apply problem solving steps and tools.
  • Analyze information to clearly describe problems and identify solutions.
  • Think creatively and be a contributing member of a problem solving team.
  • Select the best approach for making decisions.
  • Create a plan for implementing, evaluating, and following up on decisions.
  • Avoid common decision-making mistakes.
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Business Writing That Works

Designed for:
  • Those in a business environment who need to communicate through writing
Goals:
  • Learn the value of good written communication.
  • Discover how to write and proofread your work so it is clear, concise, complete, and correct.
  • Explore how to apply these skills in real world situations.
  • Understand the proper format for memos, letters, and e-mails.
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Writing Reports and Proposals

Designed for:
  • Those who must write reports for a variety of purposes and would like to increase their efficiency
Goals:
  • Prepare reports and proposals that inform, persuade, and provide information.
  • Present information in formal, informal, and proposal styles.
  • Review your work so that it is clear, concise, complete, and correct.
  • Apply these skills in real work applications.
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Advanced Writing Skills

Designed for:
  • Those who already are good writers
Goals:
  • Make your writing clear, complete, concise, and correct.
  • Improve sentence construction and paragraph development.
  • Deal with specific business requests.
  • Create effective business cases, proposals, and reports.
  • Thoroughly document sources used in your writing.
View Full Outline…
Combine topics from different courses into one class by creating your own Custom Outline
Booking training for your company? Learn more about how we can help Managers, HR Professionals and IT Departments.

With our Professional Business Development Training you can learn to...

  • Work Efficiently
    • Learn the most important elements of customer service.
    • Build strong business and personal relationships.
    • Learn key communication strategies.
  • Work Effectively
    • Present your ideas with clarity.
    • Develop your facilitation skills.
    • Apply effective problem-solving techniques.
  • Work Brilliantly
    • Create meaningful reports and proposals to convey your thoughts and ideas clearly.
    • Develop powerful business writing skills.
    • Enhance and utilize your own emotional intelligence.
  • And More!

Professional Communication Skills Training That Gives You the Edge

Sign up now for our Communication Skills courses to help you:
  • Develop stronger business etiquette
  • Understand key communication strategies
  • Deal with difficult people and build stronger relationships in the workplace
  • Learn the critical elements of customer service
  • Enhance emotional intelligence
  • Develop your facilitation skills
  • Learn key presentation skills with PowerPoint, to get your ideas across effectively
  • Improve creative team problem-solving
  • Write reports and proposals that truly reach your audience
  • Learn key advanced writing skills
  • Recognize and develop professional business writing skills that work
  • And so much more…

Why You Need It

Good communication skills are an essential technique in building relationships at work or in daily life. Enhance your communication skills dramatically by understanding some of the key concepts involved in effectively getting your ideas and suggestions across to achieve your intended results. Your learning these vital skills will help you improve your self-confidence, handle difficult situations more effectively and present your messages clearly and accurately.

  • Have a hard time communicating with your supervisor or co-worker?
  • Struggling to build self-confidence?
  • Wish you could more clearly express yourself in a variety of different ways?
Our Communication Skills training is the perfect solution. With it, you can acquire the communication skills you need to ask effective questions, listen attentively and convey your messages with clarity.

Available With These Courses

Your course comes with the following

Printed Manual

A printed and bound paper manual for use during your class and future reference
Order the following add-ons for your session

Custom Manual

Purchase the customization option and receive a custom manual with objectives you’ve selected from our different courses

How You’ll Learn

In private classes, or in groups, you’ll learn from experienced, friendly facilitators who know how to make you feel comfortable in your learning environment.

Private group classes provide a more cost effective way to train multiple participants in the same organization with the training optimized to focus on the topics you specifically need.

These classes can be conveniently delivered right at your location, saving you the trouble of travelling offsite.

Why You Should Learn With Us!

JN Software Consulting is patient and reliable. We offer private training and consulting services to address your communication needs. We’ve got the experience and the passion to help you learn at your own pace and convenience. We can help you customize your course with very little difficulty and with very competitive pricing.

Contact us today to book your worry-free Communication Skills training. Working with us is easy!

Tailor or Customize Your Course

We can also provide customized Business Development training to suit your specific requirements. You can customize your courses and outlines, and have us write a custom manual for you. We can build a course especially suited to you. Let us know what you want and we’ll work with you to develop the courses you’d like.
  • Share details about your training needs so we can tailor your class
  • Discuss your needs with one of our training coordinators
  • Select the objectives you would like to focus on
  • Order custom manuals
Register for a class here
Learn more about each course here
Contact us for more information here